Truist Bank Error Code 130 can be a frustrating issue for customers trying to carry out online transactions.
This error code is not specific to any particular transaction and can occur while accessing the checking, savings, investment, or other account types.
If you’re experiencing this error code, don’t worry; this guide will provide you with step-by-step instructions on how to fix Truist Bank error code 130 with ease.
Understanding Truist Bank Error Code 130
Before we dive into the solutions, let’s first understand what Truist Bank Error Code 130 is all about.
Possible Causes and Triggers of the Error Code
Error Code 130 usually occurs when there is some technical issue preventing a customer from accessing their accounts online. Some of the common causes of this error code include:
- Server issues – If the Truist Bank server is down or undergoing maintenance, you may encounter Error Code 130 while trying to access your account.
- Browser issues – Issues with your internet browser can also result in this error code. For example, outdated or unsupported internet browser versions may cause Error Code 130.
- Account credentials issues – Entering incorrect account credentials can also result in Error Code 130.
Impact of the Error on Banking Transactions
Encountering Truist Bank Error Code 130 can be frustrating, particularly if you’re in the middle of an essential transaction.
Some of the impacts of this error on your banking transactions include:
- Failed transactions: Transactions may fail completely or stall when you encounter Error Code 130.
- Inability to access account details: Truist Bank customers may experience difficulty accessing transaction statements, account balance, and other related details when Error Code 130 occurs.
- Loss of time: Error Code 130 can cause you to lose valuable time waiting for support or trying to resolve the issue yourself.
How to Fix Truist Bank Error Code 130: The Troubleshooting Guide
If you notice Error Code 130 on your computer or mobile device, don’t panic. You can easily resolve this issue by following the troubleshooting steps discussed below.
Basic Troubleshooting Steps
Before you start looking for more specific solutions, it’s important to try these basic troubleshooting steps to see if they solve the problem.
Clearing Cache and Cookies
Incorrectly stored cache and cookies may lead to Error Code 130. In such cases, clearing all cache and cookies from your browser can resolve the problem. Here’s how to do it:
- Visit your browser’s settings page and locate the “Clear history” or “Clear browsing data” option.
- Select the time range for which you want to clear the browsing data.
- Ensure that cookies and cache are selected from the list of options you want to clear.
- Click on “Clear data” and wait for the browser to remove all the selected items.
Checking Internet Connection
Internet connectivity issues may cause Error Code 130. Verify that your computer is connected to the internet and able to access other sites. If the problem persists, you may need to restart your router or modem.
Reloading the Webpage
Sometimes, a webpage may fail to load due to poor network connectivity or incompatibility issues. In such cases, reloading the page may resolve the issue. Click on the refresh button on your browser or press F5 on your keyboard to reload the webpage.
Specific Troubleshooting Solutions
If Error Code 130 persists even after the basic troubleshooting steps mentioned above, you may need to try more specific solutions.
Solution A: Updating the Browser to The Latest Version
Outdated or unsupported internet browser versions may lead to Error Code 130. To avoid such issues, ensure that your internet browser is updated to the latest version. Alternatively, you can switch to a different browser to see if it resolves the problem.
Solution B: Disabling Browser Extensions and Add-ons
Browser extensions and add-ons may interfere with your online transactions and trigger Error Code 130. To resolve this issue, disable all extensions and add-ons from your browser and try again.
Solution C: Verifying Account Credentials
If you’ve tried all the above solutions and still encounter Error Code 130, it may be time to verify your account credentials. Check that you’ve entered your login details correctly, including the username and password.
You may also reset your password by clicking on the “forgot password” option and following the prompts.
Contacting Truist Bank Support
If you have tried all the solutions mentioned above and are still encountering Truist Bank Error Code 130, it’s time to reach out to Truist Bank customer support for assistance. Below are some ways you can contact Truist Bank support:
Phone Support: How to Reach Truist Bank Customer Service
You can call the Truist Bank customer support team for assistance by dialing the phone number 800-982-8219. When prompted, follow the voice prompts to get in touch with a customer service representative.
Live Chat Support: Interacting with a Support Agent Online
Truist Bank’s live chat support feature allows customers to chat online with a support agent for timely assistance. To access this service, log into your account and look for the “live chat” option.
Email Support: Sending a Detailed Message Describing the Issue
If you prefer email support, you can email the Truist Bank customer service team describing your issue in detail. Send your message to CustomerService@Truist.com and wait for a response.
Preventive Measures
After resolving Truist Bank Error Code 130, there are several preventive measures you can take to avoid encountering this error in the future. Some of these tips include:
- Clearing browser cache and cookies regularly
- Updating your internet browser regularly to keep up with the latest security features and bug fixes
- Verifying your account credentials before logging into your account to avoid errors
- Avoiding public Wi-Fi networks for sensitive transactions
Frequently Asked Questions
What does Truist Bank Error Code 130 indicate?
Error Code 130 at Truist Bank indicates an issue with your online account transactions, which may occur due to technical, connectivity, or login credential problems.
Is Truist Bank Error Code 130 specific to certain transactions?
No, Truist Bank Error Code 130 can occur while accessing any account types, including checking, savings, and investments.
Why am I encountering Truist Bank Error Code 130 repeatedly?
In most cases, Truist Bank Error Code 130 occurs due to temporary technical issues. However, if you are encountering Error Code 130 repeatedly, you may need to clear your browsing data, check your network connectivity, verify your login credentials, or contact customer support.
How long does it usually take to resolve Truist Bank Error Code 130?
The time it takes to resolve Truist Bank Error Code 130 may vary depending on the cause of the problem. Some issues may be resolved within minutes, while others may take longer.
Conclusion
Truist Bank Error Code 130 can be a frustrating experience when trying to carry out online transactions.
However, with the right troubleshooting steps, you can quickly resolve the issue and have a seamless banking experience. In cases where the solutions provided in this guide don’t solve the problem, reach out to Truist Bank customer support for timely assistance.
Remember to implement the preventive measures that we’ve discussed to avoid encountering Truist Bank Error Code 130 in the future.
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