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Does Macy’s Have a Price Adjustment Policy? The Best Guide for Shoppers

Does Macy's Have a Price Adjustment Policy

Everybody likes a good deal, especially when it comes to shopping, don’t you agree? And what adds to that joy is if you can save more even after you’ve made your purchase. 

That’s exactly when the price adjustment policies come into play. One such policy is brought to you by Macy’s. 

While being one of the most popular retail corporations in the US, Macy’s follows a consumer-friendly price adjustment policy that we will discuss more precisely in this article.

Does Macy’s have a price adjustment policy?

Price adjustment, as the name suggests, is an excellent way for customers to get a refund on the price difference if an item they bought gets marked down within a certain period. 

Macy’s has such a policy in place to attract and retain consumers and to exhibit their commitment to fair pricing.

This policy by Macy’s fulfills two purposes—it safeguards the consumers who pay more for an item just before a markdown, and it maintains the loyalty of customers while enhancing their shopping experience. 

The overarching rationale behind such a policy is fostering a trust-based relationship between Macy’s and its customers.

macys price adjustment

How Macy’s Price Adjustment Policy Works

Understanding how to navigate your way through the price adjustment policy is key to making smart choices while shopping at Macy’s. 

If you purchase an item from Macy’s, only to find that the price has dropped within 10 days from the date of purchase, you can get the difference refunded according to Macy’s price adjustment policy. This applies to both in-store and online purchases.

However, there are a few restrictions to this seemingly amazing policy. Several categories such as Last Act, clearance items, Apple products, and brands like Coach and Dyson, are excluded from the price adjustment policy. 

Also, the price adjustment doesn’t apply during store-wide sale events like Friends & Family, Black Friday, and Cyber Week Sales. It’s best to keep these exceptions in mind to avoid any shocks later on.

How to Request a Price Adjustment at Macy’s

If you qualify for a price adjustment at Macy’s, the next step is to make the request. For in-store purchases, you have to bring the receipt and go to the nearest Macy’s customer service hub to request a price adjustment. 

For online purchases, one needs to either call Macy’s customer service at 1-800-BUY-MACY (1-800-289-6229) or can opt for the live chat option on the Macy’s website.

Remember, it’s critical to keep your receipt for all purchases. Although Macy’s might be able to look up your purchase, it’s faster and easier if you have the receipt, making the process more straightforward and hassle-free.

Tips and Tricks to Keep in Mind

Now that we’ve delved into the nitty-gritty of the price adjustment policy of Macy’s, here are a few tips to ensure that you get the best out of it. 

First off, don’t rush buying things. Save your items in your cart and keep an eye out for potential price drops. However, always buy before it runs out of stock.

Another trick is to familiarize yourself with Macy’s sale patterns. Like many retailers, Macy’s also has periodic sales. By recognizing these patterns, you can make the most out of your shopping. 

Also, don’t fret if you missed observing a price drop within the 10-day window. Armed with your receipt, just go to the store or call customer service, and they might just make the price adjustment out of courtesy.

Insight into Other Similar Policies

Having a good sense of other retailers’ price adjustment policies alongside Macy’s is beneficial, as it helps consumers to compare and make an informed choice.

For instance, Nordstrom offers an unlimited window for price adjustments, unlike Macy’s 10-day policy. That means if you bought items and they are now on sale, Nordstrom will refund you the difference at any time. 

On the other hand, JCPenney has a price matching policy, not price adjustments. They guarantee that their prices will be the lowest in the sector and if you find it cheaper elsewhere, they’ll beat the competitor by 5%.

So why choose Macy’s? Well, unlike the others, Macy’s gives a combination of both: price matching and price adjustments. If a qualifying item you bought at Macy’s drops in price at Macy’s itself within 10 days post-purchase, you’ll get the price adjustment; and if it goes on sale or for a lesser price at a select competing online retailer, you’re still covered.

mace shopping policy

How Consumers Benefit from Macy’s Price Adjustment Policy

The rewards of a price adjustment policy are multi-dimensional, especially for customers who frequent Macy’s. It’s much more than just getting back the difference—it’s an assurance to customers that they’re getting the best pricing for their purchase.

Perhaps one of the most significant advantages is that it takes the stress out of shopping. Secondly, the policy encourages brand loyalty, as customers feel valued and acknowledged and thus are likely to repeatedly shop knowing they’ll always get the best price. Lastly, it creates a sense of trust in Macy’s, thanks to the transparency of their pricing.

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Future of Price Adjustment Policies: Macy’s and Beyond

The world of retail is always evolving and more dynamic than ever due to technological advancements. Gone are the days when customers had to solely rely on newspapers and storefront advertisements to be informed about ales and discounts. 

This digital era has made it possible for consumers to have constant access to live updates, inventory checks, and price changes.

Retailers, including Macy’s, are pivoting to different strategies to stay ahead in this competitive market. 

That suggests how important it is for companies like Macy’s to offer policies like price adjustments to make their consumers feel secure about their purchases.

Recognizing and capitalizing on policies like Macy’s price adjustment only adds to the smart shopper’s toolkit. Here’s hoping that you make the most of your next shopping spree at Macy’s knowing their reassuring price adjustment policy.


Q. What are the terms and conditions for Macy’s price adjustment policy?

A. The main terms revolve around the time limit of 10 days and exclusion of items purchased in clearance, Last Act, Apple products, select brands, and during store-wide sales events.

Q. Within how many days can I request a price adjustment at Macy’s?

A. A price adjustment can be requested within 10 days from the date of purchase at Macy’s.

Q. Can price adjustments be claimed on online orders too?

A. Yes, Macy’s does offer price adjustments on online orders. You can call Macy’s customer service or opt for the live chat option on the website.

Q. Does Macy’s offer a price match policy too?

A. Yes, apart from price adjustment, Macy’s also offers a price match policy where you can request a price match from select online competitors within 10 days from the date of purchase. Be sure to check the Macy’s website for exclusions and further details.

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In totality, Macy’s price adjustment policy is a great advantage for consumers. It not only enriches the shopping experience, but also bolsters a positive relationship with Macy’s. 

So next time you shop at Macy’s, remember to keep a watchful eye on the prices even after you’ve purchased your item. You could end up saving some significant bucks!